Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and Cohorte SAS. They govern every interaction you have with us, whether you read our newsletter, attend a free workshop, buy a digital course, subscribe to our community, enroll in a bootcamp, book a coaching session, or simply browse our website. Read them carefully. By using any of our products or services, or by clicking "I agree," "Enroll," "Subscribe," "Pay," or any equivalent action, you confirm that you have read, understood, and accepted these Terms.

If you do not agree, do not use our products or services.

For team and enterprise engagements (Curriculum Licenses, Team Bootcamps, AI Readiness Programs), separate written agreements apply. See Section 13.

1. Who we are

These Terms apply to the products and services provided by:

• Cohorte SAS, a French societe par actions simplifiee, registered with the Paris Trade and Companies Register (Registre du commerce et des societes) under number 919 008 060.
• Registered office: 60 rue Francois 1er, 75008 Paris, France.
• Intra-community VAT number: FR79919008060.
• Director of publication (directeur de la publication): Charafeddine Mouzouni.
• Contact: [email protected].

In these Terms, "Cohorte," "we," "us," and "our" refer to Cohorte SAS. "You" and "your" refer to the natural or legal person accessing or using our products and services.

Our website is hosted by Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, United States, accessible at cloudflare.com.

2. Definitions

The following terms have the meanings set out below:

• Account: the personal account you create on our website, on Circle, or on any platform we use to deliver our products and services.
• Bootcamp: our 12-week cohort-based applied AI program, currently sold under the name "The AI OS Bootcamp," delivered to individual learners.
• Coaching session: a one-to-one session with Charafeddine Mouzouni, a senior mentor, or a certified facilitator, sold separately or as an add-on.
• Consumer: a natural person acting for purposes outside their trade, business, craft, or profession, within the meaning of applicable consumer-protection law.
• Course: any of our self-paced digital courses, individually or in bundles, sold under the names listed on our courses page.
• Engine Room: our paid professional community, hosted on Circle, accessible by subscription or as part of an included period bundled with another product.
• Newsletter: "The AI OS," our editorial newsletter distributed through Beehiiv.
• Professional: any natural or legal person acting for purposes related to their trade, business, craft, or profession.
• Services: all products, services, content, materials, and digital assets we make available, including the Newsletter, free workshops, Courses, the Engine Room, the Bootcamp, coaching sessions, and any add-on or related service. Team and enterprise engagements (Section 13) are governed by separate agreements but are also "Services" in the broad sense.
• User-Generated Content: any content you post, upload, share, or otherwise transmit through our Services, including text, comments, code, files, images, audio, video, and links.
• Withdrawal Period: the 14-day period during which a Consumer based in the European Union, the United Kingdom, or another jurisdiction granting an equivalent statutory right may withdraw from a distance contract without giving any reason.

3. Acceptance and changes

3.1 Acceptance

You accept these Terms when you take any of the following actions: (a) creating an account; (b) subscribing to the Newsletter; (c) registering for a free workshop; (d) purchasing a Course, Bootcamp seat, coaching session, or any other paid Service; (e) subscribing to the Engine Room; or (f) continuing to use our website after these Terms have been brought to your attention.

For paid Services, your acceptance is captured electronically at checkout (typically by an "I agree" or equivalent checkbox or pay-button confirmation). The electronic record of your acceptance, the order summary, and the order confirmation email together constitute proof of the contract between us.

3.2 Changes to these Terms

We may update these Terms from time to time. We will update the "Last updated" date at the top of this page each time we do.

For non-material changes (clarifications, formatting, examples), the updated Terms apply from the date of publication, and your continued use of our Services constitutes acceptance.

For material changes that affect an ongoing contract, including any change to subscription pricing, billing frequency, cancellation rules, governing law, or dispute resolution, we will notify you by email at least 30 days before the change takes effect. You will be given a clear opportunity to either (a) accept the change, or (b) terminate the affected Service before the change takes effect, without penalty and without losing access to anything you have already paid for. Silence past the effective date is treated as acceptance only for non-material changes.

4. Eligibility, accounts, and account security

4.1 Minimum age

You must be at least 18 years old to purchase any paid Service or to enter into a payment plan with us.

You must be at least 16 years old to subscribe to the Newsletter or register for a free workshop. If you are under 18, you must obtain the consent of a parent or legal guardian before using any of our Services.

Separately, where the processing of personal data of a child is involved, the digital-consent age set by your country of residence under Article 8 of the General Data Protection Regulation (between 13 and 16 in the European Union; 15 in France) applies, and parental consent is required by law in addition to our contractual rules.

If you are a parent or legal guardian and you become aware that a minor in your care is using our Services without the appropriate consent, contact us at [email protected] and we will close the account.

4.2 Accounts

To use most of our Services, you must create an account. When you create an account, you agree to:

• Provide accurate, current, and complete information about yourself.
• Keep your account credentials confidential and not share them with anyone else.
• Use the account only for yourself. Accounts are personal, non-transferable, and non-shareable.
• Promptly update your account information if it changes.
• Notify us at [email protected] as soon as you suspect unauthorized use of your account.

You are responsible for all activity that takes place under your account, except where you have notified us of unauthorized use and that use occurred after our reasonable opportunity to act on the notice.

We may suspend or close any account that contains false information, has been used in violation of these Terms, has remained inactive for an extended period (typically more than 24 months without login), or is associated with attempted fraud, chargebacks, or abuse. We will not close an account that holds an unexpired access right to a paid Service (in particular, a Course with lifetime access) until that right has expired or you have requested account closure.

5. Our products and services

Cohorte operates a complete learning system for applied AI practitioners. The Services covered by these Terms include:

• The Newsletter (free): our weekly editorial publication, distributed by email through Beehiiv.
• Free workshops and public events: live online sessions, including the monthly AI OS Workshop, occasional webinars, podcast appearances, and similar formats.
• Digital Courses: self-paced video and written content sold individually or in bundles, with prices currently ranging from approximately 97 to 797 euros, plus an Engineering Stack bundle.
• The Engine Room: our paid professional community, sold on a monthly or annual subscription, or bundled as an "included period" with other Services.
• The Bootcamp: our 12-week cohort-based program, with multiple payment options (full payment, Smart Start plan, monthly plan, employer invoice) and a scholarship process.
• Coaching sessions and add-ons: pre-bootcamp scoping intensives, single coaching sessions, multi-session packs, and any year-2 advanced track.
• Team and enterprise engagements: Curriculum Licenses, Team Bootcamps, and AI Readiness Programs (governed by separate agreements; see Section 13).

Each Service is described in more detail in the corresponding section of these Terms. The product page on our website provides the current price, scope, format, and any product-specific terms. In case of conflict between a product page and these Terms, the more specific provision applies; in case of doubt, these Terms prevail.

We reserve the right to add, modify, suspend, or discontinue Services at any time, in accordance with Section 3.2 and the rest of these Terms.

6. Third-party platforms

Our Services are delivered through a combination of our own website and third-party platforms. By using a Service, you also agree to the terms of the third-party platforms involved in its delivery, where applicable. The main platforms we currently use are:

• Stripe: payment processing for all Services. stripe.com/legal.
• Circle.so: hosting of the Engine Room community, the Course library, and the Bootcamp delivery surface. circle.so/terms.
• Beehiiv: distribution of the Newsletter. beehiiv.com/tos.
• Zoom: live sessions, workshops, mentor calls, and webinars. zoom.us/terms.
• Cloudflare Pages: website hosting. cloudflare.com/website-terms.
• Klarna: third-party financing offered at Stripe Checkout.
• Google Workspace: internal operations, mentor email, calendar, and document collaboration.
• Cloudflare Web Analytics: aggregate website-traffic measurement. Cookieless, no personal data collected (see Section 8 of our Privacy Policy).
• Calendly or equivalent: appointment scheduling for coaching, mentor calls, and discovery calls.
• Notion: shared documents, templates, and resources.
• Loom: asynchronous video feedback and product walkthroughs.
• Workflow automation tools (such as Zapier or n8n): used internally for operational integrations.

We are not responsible for the availability, accuracy, security, or practices of third-party platforms. Outages, changes, or limitations imposed by these platforms may temporarily affect your access to part of our Services. Where a third-party platform is essential to delivery of a paid Service and becomes unavailable for a sustained period, our obligations are governed by Section 33 (Force majeure) and, where applicable, by the conformity guarantee in Section 29.

The list above may evolve over time. The current sub-processor list relevant to personal data is maintained in our Privacy Policy.

7. The newsletter (The AI OS)

The Newsletter is a free editorial publication distributed by email. To subscribe, you submit your email address through our website or another channel we operate. Subscription takes effect through the signup process implemented in Beehiiv.

By subscribing, you agree to receive editorial emails (the Newsletter itself) and occasional service-related emails about Cohorte products that are directly related to the Newsletter (such as a quarterly published-work cadence, a free workshop announcement, or a Bootcamp scholarship cycle). You can unsubscribe at any time using the unsubscribe link at the bottom of every email or by contacting us at [email protected]. Unsubscribing terminates your Newsletter subscription only; it does not affect any other Service you have purchased.

Promotional emails for paid Services that are not part of the Newsletter (for example, dedicated cohort marketing campaigns) require a separate, explicit opt-in.

8. Free workshops and public events

From time to time we host free workshops, webinars, public Q&A sessions, and similar live events. Registration is free. By registering, you agree to:

• Receive the joining link, reminders, and a follow-up message related to the event.
• The recording of the session for the purpose of producing a replay and, where relevant, curated content (clips, articles, social media posts). If you attend live with your camera or microphone on and choose to ask a question, you consent to your image and voice appearing in the recording. If you prefer not to appear, keep your camera and microphone off and submit your question by chat.

Replays of free workshops, where made available, are typically accessible for up to 30 days after the live session, unless otherwise stated. We may end replay availability at any time without prior notice.

Free workshops are introductory in nature. They do not substitute for a Course, the Engine Room, or the Bootcamp, and we make no representation that the content of a free workshop is comprehensive.

9. Digital courses

9.1 What you receive

When you purchase a Course, you receive (a) access to the Course content, hosted on Circle, and (b) any "included period" of access to the Engine Room community as described on the Course page at the time of purchase (currently 3 months).

9.2 License

Subject to your payment of the applicable fee, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable license, revocable in the limited cases set out in Section 34, to access and use the Course content for your own personal and professional development. You may not:

• Reproduce, copy, distribute, publicly display, or transmit the Course content.
• Resell, rent, lend, sublicense, or otherwise commercialize the Course content.
• Repackage, summarize for distribution, translate, modify, or create derivative works for purposes other than your own personal study.
• Share your account credentials or grant access to other people, including colleagues from the same organization (a Curriculum License is the appropriate product for that use case; see Section 13).
• Use the Course content as training data, validation data, or evaluation data for any machine-learning model (including any large language model, generative AI system, or retrieval-augmented system) intended for commercial deployment, distribution, or use beyond your own individual study. Personal experimentation against a model you build for yourself, for your own learning, is permitted.
• Download, scrape, or systematically extract the Course content, except for the personal save-for-offline functionality we expressly provide.

You retain full ownership of any work you produce using the frameworks, prompts, templates, or methodologies taught in the Course.

9.3 Duration of access

Unless otherwise stated on the Course page, your access to a purchased Course is granted on a lifetime basis from the date of purchase, for as long as we operate the platform on which the Course is hosted. If we cease to operate that platform, we will use reasonable efforts to migrate your access to a comparable platform; if migration is not feasible, the conformity remedies in Section 29 apply.

9.4 Withdrawal and refund

Withdrawal and refund rules for Courses are set out in Section 17 (statutory withdrawal) and Section 18 (commercial refund policy). Because Courses are digital content delivered without a tangible medium, your statutory right of withdrawal expires earlier than the standard 14-day period if you have requested immediate access and acknowledged the consequences. See Section 17 for details and Annex 2 for the express request and waiver wording.

9.5 Conformity

We provide updates and corrections necessary to maintain conformity of the Course during the conformity period defined in Section 29.

10. The Engine Room (paid community)

10.1 What you receive

The Engine Room is a paid professional community hosted on Circle. Your subscription gives you access to:

• The headline live programming (currently a monthly Build Teardown, a monthly Operator Briefing, and a bi-weekly AMA).
• The Helpdesk knowledge base (ask questions, search the archive).
• One Premium Question credit per month, guaranteed a substantive answer within five business days. Credits do not carry over to the following month.
• Quarterly 1:1 member matching, on an opt-in basis.
• The Get Started section, including the free Starter Courses (currently the AI OS Starter and the Engineering Starter).
• The Capstone Showcase, the resources library, and the general chat.
• The Monday Digest email.
• Access to recordings of headline live sessions for the period during which we make them available, in accordance with the retention rules in Section 23.

The exact composition of the consumable evolves over time. We may add, remove, or modify individual elements of the Engine Room without changing your right to access the community as a whole. Where a change materially reduces what is delivered, Section 3.2 applies.

10.2 Subscription terms

The Engine Room is sold:

• On a monthly subscription, billed monthly, currently at 29 euros per month, or
• On an annual subscription, billed annually, currently at 249 euros per year, or
• As an included period bundled with another Service (currently 3 months for Course buyers, 12 months for Bootcamp graduates, 12 months per participant for certain team engagements).

Subscriptions renew automatically as set out in Section 16. You can cancel at any time as set out in Section 16.4. Included periods do not auto-renew; they convert into a paid subscription only with your express agreement, communicated through the expiry sequence described in Section 16.5.

10.3 Admission

For direct subscribers, admission to the Engine Room is by application. We ask three questions designed to assess fit. We review applications on a weekly cadence and respond within 7 calendar days, accepting or declining. We may decline an application without providing detailed reasons. A declined application does not entitle you to a refund of any deposit or pre-payment, and any such pre-payment will be refunded in full within 14 days of the decision.

For included-period members (Course buyers, Bootcamp graduates, team participants), admission is automatic upon purchase or graduation.

10.4 Door policy

The Engine Room is a community for engineers, operators, and decision-makers shipping applied AI. We will decline applications and, where necessary, remove members in the following cases:

• Crypto and token-adjacent products, including "AI plus blockchain" hybrids.
• "Growth-hacker" or similar profiles without evidence of actual shipped work.
• Products that are essentially a system prompt with a payment button.
• Recruiters using the community as a candidate pipeline.
• Direct-message pitching after a documented warning.
• Repeated low-effort posts ("hot takes," provocations without sources, performance arguments).

Where a member is removed for a violation, no refund is owed for the remaining period of their subscription.

10.5 Recordings

Live sessions in the Engine Room may be recorded. Section 23 sets out the recording, retention, and erasure rules.

11. The bootcamp

11.1 What it is

The Bootcamp is a 12-week cohort-based applied AI program. It includes weekly live sessions, weekly written exercises, mentor 1:1 calls, an open studio, a written capstone, and a 12-month included period in the Engine Room. Each cohort runs with a documented schedule (specific session times, deliverables, and milestones), provided to you when your seat is confirmed.

11.2 Enrollment

To enroll, you complete the application or scholarship process described on the Bootcamp page, then complete payment under the option you select (see 11.3). Enrollment is confirmed when payment is successfully captured (or, for invoiced enrollments, when payment is received and cleared). We send a confirmation email with your access credentials, the cohort calendar, and onboarding instructions.

We reserve the right to refuse any application at our sole discretion, in particular where the applicant does not meet stated prerequisites, where there are reasonable concerns about fit with the cohort, or where the applicant has previously breached these Terms. Refused applicants are refunded in full within 14 days of the decision.

11.3 Payment options

We offer the following payment options, currently:

• Full payment: a single charge, currently 4,900 euros.
• 12-month plan: 12 equal monthly installments, currently 490 euros per month (total 5,880 euros). The premium reflects financing risk. This plan is operated directly by Cohorte through Stripe Subscriptions.
• Third-party financing through Klarna: at Stripe Checkout, where available in your country, you may select Klarna (for example, "Pay in 3," "Pay in 4," or longer financing options) to spread the cost of the Bootcamp. If you choose this option, Klarna pays Cohorte in full immediately and you repay Klarna under a separate agreement directly with Klarna. The terms, eligibility, fees, and interest rates of any Klarna financing are set by Klarna and disclosed to you by Klarna at checkout. Cohorte is not a party to your financing agreement with Klarna and does not receive any commission or fee linked to your repayments.
• Employer invoice: a formal invoice sent to your employer, payable within 30 days of invoice date unless otherwise agreed in writing. Where your employer is the payer, the contracting party is your employer; the consumer-facing provisions of these Terms apply only to the extent compatible with the agreement we sign with your employer (see Section 13).
• Scholarship and exceptional offers: discounted total fees set out in Section 21, with their own payment-plan options where applicable.

The exact prices and plan structures available at any given time are those displayed on the Bootcamp page at the moment of your purchase.

11.4 Total amount owed; default; collections

Where you select a payment plan operated directly by Cohorte (the 12-month plan, or any plan associated with a scholarship or exceptional offer), the full total fee is owed regardless of your subsequent attendance, completion, or active use of the Bootcamp, except in the case of (a) a valid statutory withdrawal under Section 17, (b) a refund expressly granted under Section 18, or (c) a force majeure event under Section 33.

If a scheduled payment fails, we follow the dunning rules in Section 15. If a payment remains unpaid after the dunning period, we may suspend your access to all Services (including the Bootcamp, the Engine Room, the Course library, and any session archive) and refer the outstanding amount to collections. You will be responsible for the unpaid amount plus statutory late-payment interest and any reasonable collection costs, in accordance with applicable law.

Where you have selected third-party financing through Klarna, Cohorte has been paid in full and your repayment obligations are with Klarna under a separate agreement. Default on your Klarna repayments does not affect your access to the Bootcamp or to any other Service for which Cohorte has been paid.

11.5 Live sessions, attendance, and recordings

Live sessions are scheduled in advance. Attendance is encouraged but not strictly required for completion, except where attendance at specific milestone sessions (for example, the kickoff, the mid-program review, and the demo day) is expressly required by the cohort schedule.

Live sessions are recorded. By participating with your camera or microphone on, you consent to being recorded. If you prefer not to appear, you may keep your camera and microphone off; you can still ask questions in the chat. Recordings are made available to enrolled cohort members for the duration set out in Section 23 and may not be downloaded, redistributed, or shared outside the cohort.

11.6 Mentors

Each cohort has assigned mentors who are independent contractors retained by Cohorte (see Section 24). Mentors are not employees, partners, or representatives of your employer. Their feedback is professional and educational; it is not legal, financial, medical, or regulated advice.

11.7 Capstone, deliverables, and intellectual property

You retain full ownership of the work product you create during the Bootcamp, including your capstone, your exercises, your prompts, your code, and any system you ship. We acquire no rights in your work product beyond a non-exclusive, royalty-free license to retain a copy of the deliverables submitted to us for the purposes of program operation, mentor review, quality assurance, and your own access to your archive. We may reference your work in marketing or in case studies only with your prior written consent.

11.8 Cohort transfer

If you are unable to participate in the cohort to which you are enrolled, you may request a one-time transfer to a future cohort. Transfer requests must be submitted in writing to [email protected] at least 48 hours before the start of the second live session of your enrolled cohort. Transfers are subject to seat availability in the receiving cohort and to acceptance by us. A second transfer is exceptional and is granted at our sole discretion.

11.9 Cohort changes by Cohorte

We may, at our discretion and with reasonable notice:

• Postpone a cohort start date, or merge a cohort with the next available cohort, for operational reasons (for example, low enrollment), in which case enrolled students may either keep their seat in the next available cohort or, at their option, request a full refund.
• Adjust the cohort schedule for individual sessions, with reasonable notice and a recording made available where the live time cannot be maintained.
• Cancel a cohort in case of force majeure or other circumstances that make delivery materially impossible. In this case, enrolled students receive a full refund or, at their option, a transfer to the next available cohort with no additional charge.

11.10 Demo day and capstone showcase

Each cohort culminates in a demo day. Demo Day is an internal cohort event that may be observed by alumni from prior cohorts, partners, or invited guests at our discretion. We may record the demo day. Specific use of your name, image, voice, or capstone in any subsequent public-facing material requires your prior written consent.

11.11 Withdrawal and refund

Withdrawal and refund rules for the Bootcamp are set out in Section 17 (statutory withdrawal for Consumers) and Section 18 (commercial refund policy). The Bootcamp is a service that, by its nature, often begins to be performed within the Withdrawal Period. The mechanism for requesting immediate execution and the consequences of doing so are set out in Section 17 and Annex 2.

12. Coaching sessions and add-ons

We offer one-to-one coaching sessions with Charafeddine Mouzouni, with senior mentors, or with certified facilitators. Coaching sessions are sold as single sessions or in packs (currently 3-session and 6-session packs), as a Pre-Bootcamp Scoping Intensive, and as part of any year-2 advanced track for Bootcamp graduates.

Booking is done through the scheduling tool we provide. Sessions in a multi-session pack must be used within 12 months of purchase, after which any unused session expires without refund, except where prohibited by applicable law.

Coaching sessions are personal and non-transferable. Cancellation by you with at least 24 hours' notice allows you to reschedule at no charge. Cancellation with less than 24 hours' notice, or a no-show, counts as a session used.

Coaching sessions are educational and professional. They are not legal, financial, medical, regulated, or therapeutic advice.

Withdrawal applies as set out in Section 17. Refunds for unused sessions in a pack may be requested within the Withdrawal Period; sessions already delivered are not refundable.

13. Team and enterprise engagements

Team and enterprise engagements (Curriculum Licenses, Team Bootcamps, AI Readiness Programs, and any custom engagement) are not governed by these Terms. They are governed by a separate Master Services Agreement, statement of work, data processing agreement, non-disclosure agreement, and any other instrument we mutually sign with the buyer organization.

Where a participant in a team or enterprise engagement also uses our consumer-facing Services (for example, accesses the Engine Room as part of an included period), these Terms apply to that consumer-facing use, while the team or enterprise contract continues to govern the engagement itself. In case of conflict between these Terms and the team or enterprise contract regarding the engagement, the team or enterprise contract prevails.

14. Pricing, taxes, and currency

14.1 Currency and display

Unless stated otherwise, prices are displayed in euros (EUR). We may also display prices in other currencies for information; the binding price is the EUR amount. The amount charged in your local currency depends on the exchange rate applied by your card issuer (or by Stripe, where Stripe presents prices in your local currency) at the time of payment.

14.2 Taxes

For Consumers in the European Union, prices are displayed including applicable VAT, calculated at checkout based on your country of residence in line with the EU VAT One-Stop-Shop scheme.

For Professionals in the European Union outside France, prices are displayed excluding VAT and the reverse-charge mechanism applies, provided you have given us a valid VAT number that we can verify.

For buyers outside the European Union, you are responsible for any taxes, duties, or other charges imposed in your jurisdiction. Stripe may collect and remit certain taxes on our behalf where required by local law.

The binding total price is the gross amount displayed at checkout in EUR for your country of residence, including any applicable VAT. Cohorte is responsible for remitting VAT under the EU VAT One-Stop-Shop scheme where applicable.

14.3 Changes to prices

We may change our prices at any time. Price changes do not affect orders or subscription periods that have already been confirmed and paid. For ongoing subscriptions (the Engine Room), price changes take effect at the next renewal cycle and are notified in accordance with Section 16.

15. Payment processing and failed payments

15.1 Stripe

All payments are processed by the Stripe entity applicable to your jurisdiction (typically Stripe Payments Europe, Limited for buyers in the European Union and the United Kingdom; Stripe, Inc. for buyers in the United States; or another Stripe entity disclosed at checkout), in accordance with Stripe's terms (stripe.com/legal). We do not store your full card number, expiration date, or CVC on our systems; this information is handled by Stripe in compliance with PCI DSS standards.

The payment methods accepted at any given time are those made available through Stripe at checkout (typically major credit and debit cards, and selected local payment methods).

15.2 Failed payments and dunning

If a scheduled payment for a subscription or a payment plan fails, Stripe will automatically retry the charge in accordance with its default Smart Retries policy. During the retry period, your access to the relevant Service is maintained.

If all retries fail and the outstanding amount remains unpaid at the end of the retry period, we may, at our discretion: (a) suspend your access to the relevant Service; (b) revoke any associated benefits (for example, withhold credentials, see Section 19); (c) refer the outstanding balance to collections, in accordance with Section 11.4.

We will notify you by email at each step. You can cure the default at any time by paying the outstanding amount through the link we provide.

15.3 Backup card

For subscriptions and payment plans, we may invite you to register a backup payment method that we will charge if your primary method fails. This is optional and is intended to reduce involuntary churn caused by expired or replaced cards.

15.4 Late-payment interest

For Professional buyers, late payment automatically accrues interest at a rate equal to the European Central Bank's main refinancing rate plus 10 percentage points per year, plus a fixed indemnity of 40 euros for collection costs, in accordance with Article L441-10 of the French Commercial Code. We may also claim reasonable additional collection costs upon presentation of supporting documents.

For Consumer buyers, late payment accrues interest at the statutory rate, in accordance with applicable law.

15.5 Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer in circumstances where the chargeback is not justified, we reserve the right to (a) suspend your access to all Services pending resolution of the dispute, and (b) reclaim from you any fees Cohorte incurs as a result of the dispute. We will cooperate with the payment processor in good faith and will provide evidence of the contract and the delivery of the Service.

16. Subscriptions, auto-renewal, and cancellation

This Section applies to all recurring subscriptions, including monthly and annual Engine Room subscriptions and any future recurring product.

16.1 Auto-renewal

Subscriptions renew automatically at the end of each billing period (monthly for monthly subscriptions, annually for annual subscriptions), at the then-current price, until cancelled in accordance with Section 16.4. The amount and frequency are disclosed at checkout and again in your account settings.

16.2 Renewal reminder for Consumers

For Consumers on annual subscriptions, we send a reminder email between 1 and 3 months before the renewal date, telling you (a) the date by which you can cancel without being renewed for another year, and (b) how to cancel. If we fail to send this reminder in time, you may terminate the subscription at any time after the renewal date, free of charge, and we will refund any amount paid in respect of the renewed period from the date of your termination.

This obligation is provided in accordance with Articles L215-1 to L215-3 of the French Consumer Code, and we extend the same treatment to all Consumer subscribers regardless of country of residence.

16.3 Notice of price changes

We will give you at least 30 days' notice before any change to the price of your subscription. If the new price is materially higher than the price you accepted, you may cancel before the change takes effect, free of charge, and we will not charge you the new price.

16.4 Cancellation by you

You can cancel your subscription at any time, with no penalty and no questions asked. Our cancellation flow is designed to be simple and honest:

Cancellation is visible from your account page. It takes three clicks or fewer (Cancel → Confirm → Done). We do not show retention dialogs or "are you sure" surveys. We do not require you to give a reason. We confirm cancellation by email with the actual end-of-access date.

Cancellation is effective at the end of the current billing period. You retain access to the Service until that date. We do not offer pro-rata refunds for partially used billing periods, except as required by law (in particular, in the cases set out in Section 16.2 and Section 16.5).

16.5 End of an included period

If your access to the Engine Room is part of an included period bundled with another Service (a Course, the Bootcamp, a team engagement), we will notify you in advance of the end of that period. Currently, we send three notifications: at 30 days, 14 days, and 3 days before the end. Conversion to a paid subscription is by your express opt-in. If you do not opt in, your access ends cleanly at the end of the included period, with no automatic charge.

16.6 Termination by us

We may terminate your subscription in the cases set out in Section 34, including non-payment, breach of these Terms, or fraud. Where we terminate for a reason that is not your fault (for example, we discontinue the Service), we refund the unused portion of your subscription on a pro-rata basis.

17. Right of withdrawal (consumers)

This Section applies to you if you are a Consumer based in the European Union, the United Kingdom, or any other jurisdiction granting an equivalent statutory right of withdrawal. Where local law provides a more favorable right than what is described here, the local law applies.

17.1 The right

You have the right to withdraw from a contract for the supply of digital content, digital services, or services within 14 days of the conclusion of the contract, without giving any reason and without bearing any costs other than those set out in this Section.

17.2 How to withdraw

To withdraw, you must inform us of your decision before the end of the Withdrawal Period by means of an unambiguous statement. You may use the model withdrawal form provided in Annex 1, but it is not mandatory. Send your withdrawal notice by email to [email protected] or by post to Cohorte SAS, 60 rue Francois 1er, 75008 Paris, France.

To meet the deadline, it is sufficient that you send your communication concerning your right of withdrawal before the end of the Withdrawal Period.

17.3 Effect of withdrawal

Where withdrawal is exercised within the Withdrawal Period and before any waiver under Section 17.4 has triggered, we will reimburse all payments received from you, without undue delay and in any event no later than 14 days from the day on which we are informed of your decision. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

17.4 Express request for immediate execution and waiver

Many of our Services are delivered immediately or shortly after purchase (for example, instant access to a Course, instant access to the Engine Room, the start of a Bootcamp cohort that begins within the Withdrawal Period). To allow this, we ask you to:

• For digital content delivered without a tangible medium (Courses): expressly request that performance begin immediately, and acknowledge that you thereby lose your right of withdrawal once the download or streaming begins.
• For services (the Engine Room, the Bootcamp, coaching sessions): expressly request that performance begin during the Withdrawal Period, and acknowledge that, if you withdraw during the Withdrawal Period after performance has begun, you will be required to pay an amount proportionate to the services already provided up to the moment of withdrawal. Once the service has been fully performed during the Withdrawal Period, you lose your right of withdrawal.

The express request and acknowledgment are presented to you at checkout. You can also find the standard wording in Annex 2. If you do not agree to the express request, your access to the Service will not begin before the end of the Withdrawal Period.

17.5 Statutory exceptions

The right of withdrawal does not apply, in particular, to:

• Digital content already supplied without a tangible medium where you have given prior express consent to immediate performance and acknowledged the loss of the right of withdrawal in accordance with Section 17.4.
• Services that have been fully performed during the Withdrawal Period with your prior express agreement and acknowledgment in accordance with Section 17.4.
• Goods or services made or personalized to your specifications.

18. Refund policy (commercial)

This Section sets out our commercial refund policy. It is independent of, and supplements (without restricting), the statutory rights described in Section 17 and Section 29.

18.1 Bootcamp

If, within the first 14 days after the start of your cohort, you decide that the Bootcamp is not the right fit for you, you may request a refund. Where you have signed the express request and waiver under Section 17.4 and have begun to consume the Service, the refund will be calculated on a pro-rata basis (full price minus the value of services already provided up to the moment of your withdrawal, including any 1:1 mentor calls held, live sessions held during the period the Bootcamp was performed for you regardless of your attendance, and exercise rubrics issued). Where you have not signed the express request, you receive a full refund.

After the 14-day window, no refund is owed except as required by law or in cases of force majeure (Section 33).

If you are unable to continue the Bootcamp due to genuine personal circumstances (illness, bereavement, change in employment status), please contact us at [email protected]. We may, at our discretion and with appropriate documentation, offer a transfer to a future cohort under Section 11.8 in lieu of refund.

18.2 Engine Room

Cancellation of a monthly or annual subscription is effective at the end of the current billing period (Section 16.4). We do not refund partially used billing periods, except where Section 16.2 (missed Loi Chatel reminder), Section 16.3 (price change), or Section 16.6 (termination by us for non-fault reasons) applies, or as otherwise required by law.

18.3 Courses

Refunds for Courses align with the statutory rules in Section 17. If you have not begun to consume the Course (no lesson opened, no asset downloaded), we will refund you in full within 14 days of your request, even after the Withdrawal Period, if requested within 30 days of purchase. If you have begun to consume the Course, the rules in Section 17.4 and 17.5 apply.

18.4 Coaching sessions

Refunds for coaching sessions align with Section 12: sessions already delivered are not refundable; unused sessions in a pack may be refunded if requested within the Withdrawal Period.

18.5 Newsletter and free workshops

The Newsletter and free workshops are free. There is nothing to refund. You can unsubscribe or stop attending at any time.

18.6 Team and enterprise engagements

Refunds for team and enterprise engagements are governed exclusively by the corresponding Master Services Agreement. See Section 13.

19. Credentials, certificates, and verification

Where a Service includes a certificate or credential (currently the Bootcamp completion certificate), we issue the certificate within a reasonable time after you have:

• Met the completion requirements set out for that Service (in particular, for the Bootcamp: completion of the capstone and submission of the required deliverables), and
• Paid all amounts owed to us in connection with that Service.

Where you are on a payment plan and a payment is overdue, we may withhold the certificate, the verification page entry on cohorte.co/verify, and any LinkedIn or other public verification mechanism until the outstanding amount is paid in full.

We may revoke a certificate or remove a verification page entry where the certificate was issued in error, where it was obtained by fraud or material misrepresentation, or where the holder has been definitively excluded from a Service for serious breach of these Terms.

Unless expressly stated, our certificates are not recognized credentials issued by any third-party body (such as an RNCP-listed title, a Qualiopi-recognized certification, or a sector regulator). They attest to your completion of a Cohorte program. Where any of our programs become eligible for recognized credentialing in the future, the corresponding statement will appear on the program page.

20. Referral program

From time to time we run a referral program, currently structured as follows: any Bootcamp graduate who refers another individual who enrolls in the Bootcamp, completes the Bootcamp, and pays in full, receives a cash bonus of 500 euros, paid by bank transfer within 30 days of the referee's completion.

Eligibility rules:

• The referee must be a new individual unknown to us at the time of referral and must enroll using the documented referral mechanism.
• Self-referrals, multiple-account referrals, and referrals between members of the same household or organization, where the intent appears to be to recover part of the program fee, are not eligible.
• The bonus is paid only if the referee completes the Bootcamp and has paid the full amount owed.
• The bonus is paid to the referrer in their personal capacity. The referrer is solely responsible for any tax, social-security, or reporting obligation arising from the bonus in their jurisdiction.
• We may suspend or terminate the program at any time, with no obligation to existing referrers other than those whose referee has already enrolled at the date of termination.

21. Scholarships, promotional codes, and rollover credits

21.1 Scholarships

From time to time we operate scholarship programs that reduce the price of a Service for selected applicants. Scholarship awards are at our sole discretion, are application-based, are non-renewable, and apply only to the cohort or instance for which they are granted. The full discounted amount is owed by the awardee, regardless of subsequent attendance, completion, or active use of the Service, subject to Section 17, Section 18, and Section 33.

21.2 Promotional codes and exceptional offers

Promotional codes and exceptional offers (for example, a tiered post-application discount) are single-use, non-transferable, non-cumulative with other offers unless expressly stated, valid only for the Service and the time period stated, and subject to any minimum-purchase or eligibility conditions stated. We reserve the right to withdraw or modify any promotional code or exceptional offer at any time, with no effect on orders already placed.

21.3 Rollover credits

From time to time we offer rollover credits (for example, the price of a previously purchased Course applied as a credit toward a Bootcamp seat, or a fixed credit toward a future cohort offered to alumni). Rollover credits are personal, non-transferable, single-use, valid for the period and the cohort stated in the offer, and may not be redeemed for cash. Where the offer states that it is a one-time, per-buyer-lifetime offer, that limitation is binding.

22. Community rules and confidentiality

22.1 User-Generated Content

You retain full ownership of your User-Generated Content. By posting User-Generated Content in any of our community surfaces (Engine Room, cohort channels, comments, discussion threads), you grant Cohorte a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, display, and distribute the content for the limited purpose of operating, securing, moderating, and promoting our Services. This license continues for as long as the content remains in our community surfaces and ends when the content is removed by you or by us, except for backup copies retained for a reasonable period (typically up to 90 days) in accordance with our retention policy. Use of your content for marketing or for curated public-facing artifacts (for example, a clip in a blog post or a YouTube video) requires your separate prior consent.

22.2 Code of conduct

You agree not to post, upload, share, or otherwise transmit through our Services any content that:

• Is illegal, fraudulent, or violates any applicable law or regulation.
• Infringes the intellectual property rights, privacy rights, or other rights of any third party.
• Is threatening, abusive, harassing, defamatory, obscene, hateful, or discriminatory.
• Contains viruses, malware, or other harmful code.
• Constitutes unsolicited advertising, spam, recruiting messages, or promotional material not authorized by Cohorte.
• Impersonates any person or entity, or misrepresents your affiliation with any person or entity.
• Redistributes, resells, or publicly shares Cohorte content (including Course materials, Bootcamp recordings, frameworks, and templates) without our prior written consent.

The full Code of Conduct is published at /code-of-conduct and is incorporated into these Terms by reference.

22.3 Member-to-member confidentiality

Our community is a place where practitioners discuss real shipped systems, real production failures, real costs, and real internal politics. The trust required for that depends on every member taking confidentiality seriously.

By participating in our community, you agree:

• Not to disclose, reproduce, or share outside the community any content posted by other members where that content is not publicly available, including production stories, system architectures, costs, vendor experiences, internal incidents, and any information shared in a Build Teardown, Operator Briefing, or peer thread.
• Not to use such content to commercial detriment of the original poster or their organization.
• To respect the explicit confidentiality requests made by guests, mentors, or other members during live sessions.

This obligation continues even after you leave the community.

22.4 Moderation

We reserve the right, but are not obligated, to monitor, review, edit, or remove any User-Generated Content, in particular where it appears to violate Section 22.2 or 22.3. We may also issue warnings, temporarily suspend access, or permanently remove accounts. We aim to act on reports of violation within four business hours during business days. Where a member is removed for a violation, no refund is owed for the remaining period of any subscription.

To report a violation, contact [email protected].

23. Recordings, retention, and erasure

Live sessions in our Services (including Bootcamp sessions, Engine Room sessions, and free workshops) may be recorded for the purposes of operating, delivering, and promoting our Services and of providing a replay archive to enrolled participants. Recordings may include the names, voices, faces, and shared screens of participants who choose to appear.

We operate two retention tracks:

23.1 Raw recordings

Raw recordings are retained for a maximum of 12 months from the date of the session, then automatically deleted from our recording host and from any internal storage. During that period, raw recordings are accessible only to enrolled participants and to authorized Cohorte personnel. Chat transcripts and Q&A logs from live sessions follow the same retention rules as raw recordings.

23.2 Curated content

We may produce curated content (edited highlights, clips, polished masterclasses, public-facing artifacts) from raw recordings. Curated content may be retained indefinitely and published outside the community (for example, on YouTube, on a blog, on social media, or in marketing materials), but only with the explicit prior written consent of every participant who appears or is identifiable in that content. Refusals are honored without negotiation.

23.3 Your right to early erasure

You may request the early erasure of any recording in which you appear, in accordance with Article 17 of the General Data Protection Regulation. We will action your request within 30 days, including by removing the relevant recording from active access or, where technically feasible without disproportionate effort, by editing your appearance out of the recording. Where the recording has been incorporated into a curated public-facing artifact, we will, at minimum, take down the artifact in accordance with the consent rules in Section 23.2.

23.4 Legal hold

Where there is a credible legal proceeding, regulatory request, or law-enforcement order requiring retention of a specific recording, we may extend retention for that recording to the extent necessary to comply, with notice to affected participants where permitted.

24. Mentors, facilitators, and guest speakers

Our Services are partly delivered by mentors, certified facilitators, and guest speakers. Unless expressly stated otherwise:

• Mentors and certified facilitators are independent contractors retained by Cohorte. They are not employees of Cohorte and they are not employees, partners, or representatives of your employer.
• Guest speakers are external operators who appear as guests of Cohorte. The views, experiences, and opinions they share represent their own and not those of Cohorte. Statements made by guests do not bind us and are not professional advice from Cohorte.

Feedback, advice, and content provided by mentors, facilitators, and guests is professional and educational; it is not legal, financial, medical, regulated, or therapeutic advice.

Anti-solicitation (Professionals only). If you are a Professional, you agree that, during your active participation in any Service and for a period of 12 months after, you will not directly or indirectly recruit, hire, or engage as an independent contractor any mentor, facilitator, or guest speaker introduced to you through Cohorte, in a way that competes with or undermines our delivery of the Services, except with our prior written consent. This clause is intended to protect our investment in the practitioner network and does not restrict ordinary professional relationships unrelated to Cohorte's delivery. It does not apply to Consumers.

25. Acceptable use of AI tools (by you)

Our Services often involve the use of AI tools, whether provided by us, embedded in third-party platforms, or used by you in connection with coursework, exercises, or capstone projects. You acknowledge and agree that:

• Verification. You are solely responsible for reviewing and verifying any AI output before relying on it, sharing it, or putting it into production. AI outputs may be inaccurate, biased, incomplete, or fabricated.
• Human oversight. AI tools are aids to human judgment, not replacements for it. You are responsible for maintaining appropriate human oversight over any AI-assisted decisions or outputs.
• Sensitive data. You agree not to input sensitive personal data, regulated data, confidential business information, or trade secrets into AI tools unless you have verified that doing so is appropriate and compliant with the laws and policies that apply to your work.
• Compliance. You are responsible for ensuring that your use of AI tools complies with all applicable laws and regulations (in particular, data-protection law, intellectual-property law, and any sector-specific regulation).
• Cohorte content not for training. You may not use Cohorte content to train, fine-tune, or evaluate any AI model, including any generative AI system, except for your own private and internal use.

26. AI used by Cohorte

We use AI tools internally, in particular to support content production, to assist with feedback and grading, to transcribe and summarize recordings, and to automate parts of our operations. Outputs of AI tools are reviewed by humans before publication or before any decision affecting you is taken. We do not auto-publish AI-generated content under our brand without human review.

Our team members receive AI-literacy guidance in line with our obligations under Article 4 of the EU AI Act. We do not deploy AI systems classified as "high-risk" under that Act in connection with the Services covered by these Terms. If we begin to do so in the future, we will update these Terms and inform affected users.

We do not use your personal data to train any third-party AI model. Where we use AI tools to process your personal data internally, we do so in accordance with our Privacy Policy.

27. Intellectual property

27.1 Cohorte intellectual property

All content, materials, software, designs, graphics, logos, trade marks, and other intellectual property made available through our Services are owned by Cohorte or licensed to us, and are protected by French, European, and international intellectual-property laws. Your purchase or use of a Service grants you only the limited license described in the Section corresponding to that Service. No other rights are granted, expressly or by implication.

27.2 Trade marks

"Cohorte," "The AI OS," "TrustGate," and "The Engine Room" are trade marks of Cohorte SAS or of Charafeddine Mouzouni, used as such in commerce. You may refer to them in factual references to our Services. You may not use them in a way that suggests endorsement, partnership, or sponsorship without our prior written consent.

27.3 Your work and your IP

You retain full ownership of your work product (your capstone, your exercises, your prompts, your code, your shipped systems). We acquire no ownership in your work product. Our license to copies you submit to us is limited to the operational purposes described in Section 11.7.

27.4 Mentor and guest IP

Mentors and certified facilitators who deliver our Services do not own the curriculum or the methodology; they are licensed to use it for the purpose of delivering the Service. Guest speakers retain their own intellectual property in the content they share, and grant us the right to record, distribute, and (with separate consent) curate that content for the purposes set out in Section 23.

27.5 Feedback

If you give us feedback, ideas, suggestions, or recommendations regarding our Services ("Feedback"), you grant Cohorte a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, modify, and incorporate that Feedback into our Services and products, with no obligation to you. Providing Feedback is voluntary.

28. Privacy

Our collection, use, sharing, and protection of your personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you confirm that you have read and understood the Privacy Policy.

29. Conformity guarantee (consumers in the EU and the UK)

This Section applies to you if you are a Consumer based in the European Union, the United Kingdom, or any other jurisdiction granting an equivalent statutory conformity guarantee for digital content and digital services.

We supply our digital content (Courses) and our digital services (the Engine Room) in conformity with the contract. In particular, the digital content or digital service must:

• Be of the description, quantity, and quality required by the contract.
• Be fit for the purposes for which digital content or digital services of the same type would normally be used.
• Be supplied with the accessories, instructions, and customer assistance the Consumer may reasonably expect.
• Comply with the trial version, the demonstration, or any other description we have made available before the contract.

For continuous supply of digital content and digital services (in particular the Engine Room subscription), conformity is assessed throughout the period during which the digital content or service is to be supplied. For one-time supply of digital content (in particular Courses), the conformity guarantee applies for a period of 2 years from delivery.

Where the digital content or service is not in conformity, you have the right, in this order: (a) to require us to bring it into conformity; (b) if we cannot or do not do so within a reasonable time, to obtain a proportionate price reduction or to terminate the contract. We provide the necessary updates, including security updates, to maintain conformity during the conformity period.

This guarantee is provided in accordance with Articles L224-25-12 and following of the French Consumer Code, transposing EU Directive 2019/770, and equivalent rules in other jurisdictions.

The conformity guarantee does not extend to: (i) issues caused by your failure to install updates we have made available; (ii) issues caused by your environment, your devices, or your network connection where these were not part of the agreed scope; (iii) outages or limitations imposed by third-party platforms beyond our control, subject to Section 33.

30. Disclaimers and no outcome guarantees

Our Services are designed to provide education, frameworks, methodologies, and a peer environment for applied AI practitioners. They are not designed or marketed as a guarantee of any specific outcome. In particular, we do not guarantee:

• Job placement, salary increase, promotion, hiring, or any other employment outcome.
• Business growth, revenue, fundraising, valuation, or any other commercial outcome.
• Successful deployment of any specific AI system or business result from such a deployment.
• Recognition by any third-party body except where expressly stated for a specific Service.
• Continuous availability of any specific feature, lesson, recording, or third-party platform integration over time, subject to the conformity guarantee in Section 29.

Where we publish historical metrics about our programs (for example, completion rates, ship rates within 90 days, NPS, alumni outcomes), those figures describe past cohorts as measured by us. They are not a representation of any specific future result and they are not a contractual commitment.

To the fullest extent permitted by applicable law, our Services are provided on an "as-is" and "as-available" basis, subject only to the express commitments in these Terms (including the conformity guarantee in Section 29). To the fullest extent permitted by applicable law, we disclaim all implied warranties not expressly granted in these Terms.

Nothing in this Section excludes or limits any warranty or right that cannot be excluded or limited under applicable law, including consumer-protection law.

31. Limitation of liability

This Section applies to the fullest extent permitted by applicable law.

To the fullest extent permitted by applicable law, Cohorte and its directors, officers, employees, contractors, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including (without limitation) loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, business interruption, or any other intangible loss, arising out of or in connection with your use of, or inability to use, our Services, regardless of the theory of liability (contract, tort, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms or your use of our Services shall not exceed the greater of: (a) the total amount you have paid to Cohorte in the 12 months preceding the event giving rise to the claim, or (b) one hundred euros (100 euros).

For team and enterprise engagements (Section 13), the limitation of liability is governed by the corresponding Master Services Agreement and may be different from this Section.

Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) gross negligence or willful misconduct; or (iv) any other liability that cannot be excluded or limited under applicable law, in particular under consumer-protection law.

32. Indemnity

If you are a Professional, you agree to indemnify, defend, and hold harmless Cohorte and its directors, officers, employees, contractors, agents, and affiliates from and against any third-party claims, liabilities, damages, losses, costs, and reasonable legal fees arising out of or in connection with: (a) your use of our Services in breach of these Terms; (b) your User-Generated Content; (c) your violation of any third-party rights, including intellectual-property rights and privacy rights; or (d) your gross negligence or willful misconduct.

If you are a Consumer, this Section applies only to claims arising from your willful misconduct or fraud, and only to the extent permitted by applicable consumer-protection law.

33. Force majeure

Neither party is liable for any failure or delay in performance caused by an event beyond its reasonable control, including (without limitation) acts of God, natural disaster, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, government action, regulatory change, strike (other than of the affected party's own personnel), failure or material disruption of essential utilities, telecommunications, internet infrastructure, or third-party platforms (such as Stripe, Circle, Beehiiv, Zoom, Google Workspace, Cloudflare, or any other essential third-party platform we use to deliver the Services) for a sustained period, and serious illness or unavailability of key Cohorte personnel ("Force Majeure Event").

Where a Force Majeure Event affects a Service:

• We will notify you as soon as reasonably possible.
• For one-time Services (Courses, the Bootcamp, coaching sessions): we will use reasonable efforts to deliver the Service through an alternative means or to reschedule it. Where the Service cannot be delivered within a reasonable time and you are a Consumer, you are entitled to a refund proportionate to the part of the Service not delivered, or, if appropriate, to terminate the contract and receive a full refund.
• For ongoing Services (the Engine Room subscription): your subscription continues; if the Force Majeure Event materially impairs the Service for a sustained period, we will, at our discretion, extend your subscription by an equivalent period or, where you prefer, refund a proportionate amount.

This Section does not relieve you of your obligation to pay amounts already owed for parts of a Service that have been delivered.

34. Suspension and termination

34.1 By Cohorte

We may suspend or terminate your access to all or part of our Services, immediately and without prior notice, where:

• You materially breach these Terms.
• You fail to pay amounts owed and have not cured the default within the dunning period in Section 15.2.
• You engage in fraud, abuse, or activity reasonably suspected to be illegal.
• You initiate an unjustified chargeback or payment dispute.
• Your continued participation poses a credible risk to the safety, security, or integrity of our Services or our users.
• We discontinue a Service.

Where the reason for termination is not your fault (for example, we discontinue the Service), we will give reasonable notice and provide a pro-rata refund where applicable.

34.2 By you

For subscriptions, you may cancel at any time as set out in Section 16.4.

For one-time Services, you may stop using the Service at any time. You are entitled to a refund only as provided in Section 17, Section 18, or Section 33, or as required by law.

34.3 Effect of termination

Upon termination, your right to access the affected Service ceases. We may delete account data in accordance with our Privacy Policy and our retention rules. Sections of these Terms that by their nature should survive termination will continue in effect, including (without limitation) Sections 11.4 (total amount owed), 19 (credentials and verification), 20 (referral program as to bonuses already triggered before termination), 22.3 (member confidentiality), 23 (recording retention and erasure), 24 (anti-solicitation), 25 (acceptable use of AI tools), 27 (intellectual property), 31 (limitation of liability), 32 (indemnity), 36 (assignment, severability, language, and entire agreement), and 37 (governing law and dispute resolution).

35. Sanctions and export controls

Our Services may be subject to export-control and sanctions laws of the European Union, the United States, the United Kingdom, and other jurisdictions. By using our Services, you represent and warrant that:

• You are not located in, ordinarily resident in, or a national of a country or region subject to comprehensive sanctions imposed by the EU, the US, or the UK.
• You are not on any sanctions list maintained by the EU (Consolidated EU Sanctions List), the US (OFAC SDN List or equivalent), the UK (HM Treasury Consolidated List), the United Nations, or any other applicable authority.
• You will not use our Services in violation of applicable sanctions or export-control laws, including by reselling or transferring access to a person or entity subject to such restrictions.

We reserve the right to refuse or terminate Service to any person or entity in order to comply with sanctions and export-control obligations.

36. Assignment, severability, waiver, entire agreement

36.1 Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms, in whole or in part, in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. We will give you notice of any such assignment that materially affects your rights.

36.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable in any jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable; if it cannot be so modified, it shall be severed, and the remaining provisions shall continue in full force and effect.

36.3 No waiver

Our failure or delay in exercising any right or remedy under these Terms does not constitute a waiver of that right or remedy. A waiver of any breach is not a waiver of any subsequent breach.

36.4 Entire agreement

These Terms, together with the Privacy Policy, the Code of Conduct, the Refund Policy, the Mentions Légales, any Service-specific terms expressly referenced on a product page or at checkout (in particular the Annexes to these Terms, scholarship rules, referral rules, course-specific terms, and any team or enterprise agreement under Section 13), constitute the entire agreement between you and Cohorte regarding our Services. They supersede any prior or contemporaneous agreements, communications, or understandings relating to the same subject matter.

36.5 Notices

We may give you notice by email to the address associated with your account, by a prominent notice on our website, or by a message inside the Service. You may give us notice by email to [email protected] or by post to the address in Section 38.

36.6 Language

These Terms are originally drafted in English. Any translation we provide is for convenience only; the English version prevails in case of discrepancy, except for Consumers in jurisdictions where local law requires the local-language version to be binding.

37. Governing law and dispute resolution

37.1 Governing law

These Terms are governed by and construed in accordance with the laws of France, without regard to its conflict-of-laws rules. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

If you are a Consumer, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of the country in which you have your habitual residence, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I) and equivalent rules.

37.2 Internal complaint

Before initiating any external dispute resolution, please contact us at [email protected] with a description of your complaint and the resolution you seek. We will acknowledge receipt within 5 business days and provide a substantive reply within 30 calendar days.

37.3 Consumer mediation

If you are a Consumer based in France, in accordance with Articles L611-1 and L612-1 of the French Consumer Code, after submitting your complaint to us in writing and receiving an unsatisfactory reply (or no reply within two months), you may submit your dispute to an approved consumer mediator. The identity and contact details of the mediator we adhere to are communicated on request by emailing [email protected]. Recourse to mediation is free of charge for you and does not deprive you of your right to bring proceedings before a court at any time.

If you are a Consumer based in the European Union, you may also submit your dispute to the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

37.4 Jurisdiction

Subject to mandatory consumer-protection rules and to Section 37.5, any dispute arising out of or in connection with these Terms that has not been resolved by mediation or amicable settlement shall be submitted to the exclusive jurisdiction of the competent courts of Paris, France.

37.5 Consumer right to sue locally

If you are a Consumer, nothing in this Section limits your right to bring proceedings against us before the courts of your country of habitual residence, in accordance with Article 18 of Regulation (EU) No 1215/2012 (Brussels I bis) and equivalent rules.

38. Contact and legal information (Mentions Légales)

For any question regarding these Terms or our Services, please contact us:

• Email: [email protected]
• Postal address: Cohorte SAS, 60 rue Francois 1er, 75008 Paris, France

The information below also serves as the mentions légales required under Article 6.III of French Law No. 2004-575 (LCEN) and Article R123-237 of the French Commercial Code:

• Company: Cohorte SAS, societe par actions simplifiee
• Registered office: 60 rue Francois 1er, 75008 Paris, France
• RCS: Paris 919 008 060
• Share capital: 100 euros
• Intra-community VAT: FR79919008060
• Director of publication (directeur de la publication): Charafeddine Mouzouni
• Hosting provider (hébergeur): Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, United States. Phone: +1 (650) 319-8930.

Annex 1. Model withdrawal form

This form is provided for your convenience. You are not required to use it; an unambiguous statement by any other means is sufficient.

To: Cohorte SAS, 60 rue Francois 1er, 75008 Paris, France, [email protected].

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service / digital content (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Annex 2. Express request for immediate execution and acknowledged loss of withdrawal right

If you have requested at checkout that performance of a Service begin during the Withdrawal Period (for example, immediate access to a Course, immediate access to the Engine Room, or participation in a Bootcamp cohort that begins within 14 days of your purchase), the express request and acknowledgment is in the following form:

By proceeding with payment, I expressly request that Cohorte begin performance of the Service before the end of the 14-day withdrawal period.

I acknowledge that:
(a) for digital content delivered without a tangible medium, I will lose my right of withdrawal once download or streaming begins; and
(b) for services, if I exercise my right of withdrawal during the withdrawal period after performance has begun, I will be required to pay an amount proportionate to the services already provided up to the moment I notify Cohorte of my withdrawal; once the service has been fully performed within the withdrawal period, I will lose my right of withdrawal.

The express request and acknowledgment are presented to you at checkout, separately from the general acceptance of these Terms. If you do not agree, performance of the Service will not begin before the end of the Withdrawal Period.