The methodology for writing the process document before you deploy the agent. Because the document is the AI OS layer. Not the model. Not the platform. The document.
A friend texted me. He runs ops at a growing tech company. "We just put 12 AI agents on our onboarding flow. It's a mess. Can you take a look?"
I asked one question: "Can you send me how the onboarding process works today? The written version."
Long pause. "What do you mean by 'the written version'?"
That was the answer. I didn't need to look at the agents. They hadn't deployed AI. They had deployed AI on top of nothing.
Welcome emails to the wrong customers. Accounts provisioned twice. VIP signups routed to a folder nobody read. An agent offering discounts the company never approved.
Three months of operation. A painful amount of refunds.
The model was fine. The agents were fine. The problem was that nobody had ever written down how the business actually works. This course teaches you how to write it.
Five modules. Four phases of process. Then, and only then, the agent.
Why most companies run on unwritten habits. What happens when agents execute folklore. The 12-agent disaster dissected.
Not ten. One. Not the managers who think they know. The people who actually do the work. What to watch for. What to write down.
Format. Rules. Thresholds. Exceptions. Approvals. Writing for a new hire and for an agent. Resolving the disagreements where all the expensive mistakes live.
Run the workflow with a human using only the doc. If they struggle, the doc is not done. The iteration loop. When the doc is ready.
Clearest rules, lowest stakes, fastest feedback. Not twelve. One. Start at the edges. Earn trust before the middle. Capstone: document one real workflow end-to-end and deploy one agent on it.
900 onboardings. Two agents. Zero refunds. The team spent two weeks doing nothing but writing the process. Every rule. Every threshold. Every Friday quirk. Every unwritten rule. By the end of week two, the doc was 22 pages. Ugly. Dense. Honest. We handed it to two of the original agents and ran them on a backlog. Same agents. Same models. Totally different result.
Write the process. Then deploy the agent. In that order. Always. €97. Lifetime access.
Get on the waitlist